Help Scout logo
Help Scout
Worldwide

Make every customer service interaction a more human one

Our mission is to help you build a company people love.

Ownership

Independence

Be outcome-oriented.

“That’s not my job” is not a phrase you’ll hear at Help Scout. Ownership means pushing towards greatness together, regardless of title, role, and responsibility.

Help Scout employees working together

Helpfulness

Thoughtful Impact

Helpfulness means it’s all about the other person. It’s less about being over-the-top friendly and more about giving people what they need in the moment so they can move to the next thing. It’s about letting people know you’re there without getting in the way.

People at Help Scout love to help.

Excellence

Craftsmanship

Take pride in your craft.

Sweat the small stuff, and know that excellence in any one piece increases the potential of the whole project. Every job you do has your signature on it, so sign with pride.

Working at Help Scout

Customer-Driven

Customer-Driven

Stay customer-driven.

Everyone at Help Scout is aligned in our motivation to help our customers find success. We’d never sacrifice product quality or the customer experience for growth.

Helping customers find success.

Diversity & Inclusion

Diversity & Inclusion

We’re passionate about diversity and inclusion. 

The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here’s our 2019 report.

Diversity & Inclusion at Help Scout: 2019 Fall Update
10 min read

Diversity & Inclusion at Help Scout: 2019 Fall Update

Global Responsibility

Global Responsibility

We're leaving the world better than we found it. 

Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Help Scout employees at Hilton Head 2018 offsite.
10,000+
businesses trust Help Scout
110
people on the Help Scout team
80+
cities represented by our employees
1%
of our product is given away through Help Scout for Good

Remote First

While Help Scout has a small office in Boston, our entire team is free to work remotely from wherever they choose.

Benefits & Perks

💵
Competitive Salary
We pay at or above market salary in most cases and evaluate a lot of research to make sure everyone is paid well.
🌎
Work Anywhere
You can work anywhere in the world as long as you have 4+ hours of overlap time with Boston, MA (9AM- 6PM ET).
🩺
Health & Dental Insurance
We cover you and your family's health/dental insurance 100%.
🤕
Long-term/Short-term Disability Insurance & Life Insurance
We cover 100% of the premiums for LT/ST Disability insurance and base Life Insurance.
Flexible Vacation
Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.
🗺
Sabbatical
After 4 years at Help Scout, you get a month of paid vacation (plus regular vacation) and $2,500 for travel, learning, projects or anything else during your time off.
🍼
Paid Parental Leave
12 weeks if you have or adopt a baby, 4 weeks if your partner has a baby.
💰
401k with 1% match
1% Retirement Plan matching for both US and International Employees.
📚
Personal Development Stipend
Up to $1,800 per year to improve your craft.
💻
Great Tools
Each employee receives a Mac laptop and 27'' display (or equivalent). We’ll also purchase any of the software or hardware you need.
🏡
Home Office Stipend
Every new hire gets $1,500 USD to furnish their home office, and up to $350 USD per month if you'd like to rent a co-working desk somewhere.
🔍
Complete Transparency
Everyone has full access to business metrics and financial information about the company.

Hiring Process

Since we’re a remote company, the glue that binds together our hiring process from start to finish is video chat. Here’s what our process looks like.

  1. Value add - You'll have a video call with the hiring manager to get to know you and see if you have potential to be a great addition to the team.

  2. Tech screen You’ll have a video call with one of your potential teammates to dive into more questions around skills and experience.

  3. Logistics chat - You'll have a video call with a People Ops teammate to go over fun things like salary expectations, the benefits we offer, and dig into our company culture.

  4. Take-home project - At this stage, you'll receive a relevant take-home project that gives you a chance to showcase your skills (and we'll pay you for your time).

  5. Final chat - You’ll have one more video call, likely with someone from our leadership team.

  6. References - We ask to chat with three references. Preferably, at least two should be previous managers.

  7. Offer - We make an offer to a candidate we feel is the best addition to our team!

Teammates at Help Scout HQ.

Open Positions at Help Scout

7 roles across all teams

JavaScript Engineer
Engineering
Remote
Ops Engineer
Engineering
Remote
Future Openings at Help Scout
Future Openings
Remote

Still Curious?

What We’ve Learned Building a Remote Culture
13 min read

What We’ve Learned Building a Remote Culture

How We Approach Employee Compensation
6 min read

How We Approach Employee Compensation

Help Scout’s 12-Step Remote Hiring Process
14 min read

Help Scout’s 12-Step Remote Hiring Process

Introducing Help Scout for Good
7 min read

Introducing Help Scout for Good